When do they appear? Hindsights begin only after a Thought locks permanently (48 hours after you switch the lock on). By default the first arrives 3 months after locking, the second at 9 months, then once a year. Premium members can set their own intervals.
I missed a Hindsight prompt. Nothing is lost. The entry waits for you, empty, until you write it. Prompts don't expire.
They're capped at 100 words: intimate and considered, by design.
A friend can't see an Idea I shared. Check that the book's "Visible to friends" toggle is on. A hidden book hides its shares too. Confirm the share toggle is on for that specific friend.
My friend request won't send. You may be at your connection limit (3 on free, 50 on premium), or there's a short cooldown because the person recently declined. Usernames must be typed exactly.
My word count looks off on a book detail. Chapter Summaries store their words separately from other Ideas; totals reconcile when you reopen the book. If a number ever looks stuck, reopen the book.
The editor won't let me add more words. You've hit that Idea's limit. You can still edit, cut, and rephrase. The limit only blocks net-new words.
My shareable card won't download. Try once more in a moment. Generation is rate-limited to prevent abuse, so very rapid repeats can be briefly refused.
Where's my annual report? Reports generate once a year, in early December, covering your reading year. If yours says it's being prepared, check back shortly.
I'm not receiving emails. Check your spam folder, and confirm the relevant toggle is on in Settings → Notifications. Verification and password emails are always sent regardless of preferences.
Tell us at [email protected]. A quick note on what you were doing and what happened (a screenshot helps) is enough. We read every message and fix what we can.
Still stuck on something else? Email [email protected]. Both addresses reach the same small team.